Return Policy

At Basic Pets, we want you to be completely satisfied with your purchase. If you are not, you may be eligible for a return or refund under the following conditions:

1. Return Conditions

• Items can be returned within 14 days of receipt.

• Returned items must be unused, in new condition, and in their original packaging.

• Items that do not meet these requirements are not eligible for a refund.

2. Return Costs

• If you change your mind and wish to return your order, you are responsible for the return shipping costs.

• If your item arrives damaged or defective, we will send you a replacement product free of charge.

3. Damaged or Defective Items 

• If your order is delivered damaged or defective, please contact us within 14 days of receipt at info@basic-pets.com.

• A replacement will be sent free of charge.

4. Refunds

• Once your returned item has been received and inspected, your refund will be processed within a few business days.

• Refunds will be issued using the same payment method used at checkout.

5. How to Request a Return or Refund

To start a return, please email us at info@basic-pets.com with your order number and reason for return. We will provide you with the necessary instructions.

Important: Orders must be returned within 14 days of receipt.

For any further questions, feel free to contact us at info@basic-pets.com.