Because we work with different partners, it is possible that products are shipped separately. If items are missing from your order, you will usually receive them within 2-3 days.

We have chosen to send the products directly from the supplier to you. This way we can save enormously on storage, transport and packaging costs and we can offer you the products at a fair price.

Because we ship the products directly from the supplier, we have an average delivery time of 7-16 working days for orders in the Netherlands and 7-16 working days for orders in Belgium.

Any additional customs clearance costs and/or import duties are not included in the price and will be borne by the customer.

There is a possibility that you may be subject to special additional customs clearance fees and taxes, which are levied once your order reaches its destination country.

These additional costs for customs clearance are for the account of the customer; basic-pets.com has no insight into these costs and cannot indicate how much they will amount to.

When ordering a product, the customer agrees to pay any duties or fees required by government or customs.

Questions about your order? Please feel free to contact us.

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it may happen that an order is delayed in the delivery process. If you have not received anything within 3 days of the expected delivery date, please contact our customer service.

Email: info@trenday.eu