Delivery policy

Shipping times

Netherlands: 7 - 16 working days

Belgium: 7 - 16 working days

Other: 10 - 25 working days

Processing times

After placing the order, it will take 1-3 business days to process the order before it is shipped. We do not ship on weekends.  

Unexpected delays

In some cases, delivery may take longer than the standard shipping times stated above. External factors such as international customs clearance and holidays, which are beyond our control, may cause shipping delays. If your package is taking too long to arrive, please contact us and we will work with you to determine how we can resolve the problem.

Special additional customs clearance costs/import duties

There is a remote possibility that you may be subject to special additional customs clearance fees and taxes, which will be levied once your order reaches its destination country. These additional costs for customs clearance are borne by the customer; Basic-Pets has no insight into these costs and cannot indicate how much they will amount to. When ordering a product, the customer agrees to pay any duties or fees required by government or customs.

If you would like more detailed information, please email us at info@basic-pets.com